You are entitled to choose a refund OR exchange from Berwick Potteries if :
- The goods are faulty;
- The goods are significantly different to those shown or described to you.
- If you change your mind, provided :
- You have the original receipt showing proof of purchase AND
- The item is returned within 14 days of purchase AND
- The item has not been used, is in original condition and in the same packaging that it was sold in.
Berwick Potteries` Gift Vouchers are not eligible for refund or exchange.