Online Ordering Terms & Conditions

Your use of this website is conditional upon your acceptance and compliance with our Terms and Conditions as set out below.

Berwick Potteries reserves the right to amend the Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

In the event of a query you can call (03) 59432241 or email


GST (Goods and Services Tax) of 10% is inclusive in all our prices. All prices stated are in Australian dollars.

Your Privacy

At Berwick Potteries we value your privacy and under the Privacy Act 1988 and the National Privacy Policy, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

Berwick Potteries ensures the integrity and privacy of our customer details are maintained and upheld at all times and not sold to any other organization for any reason.

The personal information collected from customers will only be used for the purposes of establishing a registry, for the purposes of notifying the customer of the availability of promotional offers, or used to enhance our understanding of their needs and to enable us to communicate more effectively with them.


Berwick Potteries accepts the following methods of payment

Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time.

Online Security

At Berwick Potteries, we are committed to protecting our customers´┐Ż personal information and have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you are requested to enter your credit card details, our secure server uses SSL (Secure Socket Layer) to connect to Globe, which encrypts all the information sent from your PC.

The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

We cannot however be held responsible for the actions of any third party that is not under the control of Berwick Potteries.

Delivery Methods

Berwick Potteries delivers Gift-Vouchers using Australia Post.

Delivery will occur within 5-7 days of your purchase to the nominated address (Free Standard Delivery).

Returns Policy

Gift Vouchers are not eligible for refund or exchange.